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At Firuzeh Jaipur, we take immense pride in creating one of a kind handcrafted pieces.

For made to order pieces, it is possible for it to not be an exact replica of the image you see on our Instagram handle and that it might even carry some irregularities with respect to the finish and colour of the stones used. However, we believe that it is these naturally occurring nuances which form the essence of artisan made handcrafted pieces and therefore; at Firuzeh Jaipur, we intend to keep the returns and exchanges to the bare minimum.

Please note for custom made pieces we do not accept any returns or exchanges.

For pieces from our stock and catalogue we accept returns only in the cases of a damaged/wrong item being received in that case kindly ship it back to us and we will fix, replace or exchange it as per the case. Please ensure this is done in the first 15 days of receiving the product.

We offer repair services for all our pieces. However the client is to bear the expenses of repair. Kindly mail us at and we will get back to you regarding the estimate.

In any of the above cases we request you to kindly bear the cost of shipping the piece to us and we will bear the charge when shipping it back to you.

Thank you