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Orders
Below are some of our common questions about orders.
How do I make a purchase?
Browse our collections, choose a piece and click Add to cart. Then go to checkout, enter your delivery details and pay securely by card, net banking, UPI or wallet. Cash on delivery is available on select orders.
How do I know if my order is confirmed?
You will receive an order confirmation by email as soon as your order is placed. Once it is dispatched, we will send you a tracking number by email and SMS.
Can I change my shipping address after my order is placed?
Please contact us as soon as possible at firuzehjaipur@gmail.com or on +91-9116661499. We will do our best to update the address if your order has not yet been dispatched.
Shipping & Returns
Below are some common questions about shipping, returns and exchanges.
Do you ship internationally?
Our online store currently delivers within India. For international enquiries, please WhatsApp us on +91-9116661499.
When will my order be shipped?
Because our jewellery is handcrafted with care, please allow 10-15 working days for dispatch. During festivals and peak seasons, dispatch may take an additional 7-10 days. We will let you know by email or phone if there is any delay.
What is your return policy?
Custom-made pieces cannot be returned or exchanged. Stock pieces can be returned only if a damaged or wrong item is received, within 15 days of delivery. Please read our Return & Exchange policy for details.
How long will it take until I receive my order?
Delivery time depends on your location and begins after dispatch. We ship free across India with trusted courier partners, and you can track your parcel with the tracking number we send you.
